Returns/Exchanges FAQS

Our Guarantee to You

At Divine Design we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Return Policy Overview

We will accept returns and exchanges of non-furniture items in new and unused condition within 90 days of receipt with a valid proof of purchase. Shipping and handling fees will not be refunded.

We will accept returns and exchanges of furniture and rugs in new and resalable condition within 30 days of delivery or pickup, with a valid proof of purchase. Shipping and handling fees will not be refunded.

Custom and personalized items including custom upholstered furniture, live botanicals and store floor samples may not be returned. Other exclusions and restrictions apply, as stated below.

How to Start a Return

Returns can be initiated online or in-store at the applicable brand's website or stores. That is, Divine Design items can be returned through the Divine Design website or stores, our reselling items can be returned through the resellers website or stores. Items purchased outside of the U.S. may only be returned or exchanged within the country of purchase or sent back to the address on the return label.